EASY GUIDE FOR ORDERING
1. START EARLY
Get your order in early.
This is especially true with camp wear. Most camps take place in May-August; that’s a lot of camps and camp wear orders to process and ship in 16 weeks. During these months, please allow a full 4 weeks turn around time from the date you order. Please take into consideration holidays, such as Memorial Day and the Fourth of July.
2. ORDER SAMPLES
You have too much money invested in your order to try and guess sizes.
At Yipes, we encourage you to order sample sizing. Our apparel sample program is very easy. You choose the garment and sizes you want to see (apparel only for samples). We do charge you up front for the samples! We will pay the shipping cost to ship the samples to you. You pay to return the samples within 14 days. Once we receive the samples back, you will be credited for the full cost of the samples returned.
3. PRE-ORDER MEETING
Once you receive the samples, have your group meet to try on and gather sizes.
You may want to have parents attend to ensure proper sizes. Have a coach, or trusted adult, be in charge of keeping track of each member’s sizes, for EACH item! Be sure to double check the sizes that each item is offered in. Do not assume if a small is too big, that the item is offered in xs. Be sure everyone is comfortable with what is offered and that you discuss all design information such as thread or ink colors, mascots, team name, etc.
4. GET READY
Once everyone has tried on the samples and you have returned the samples, you are just about ready to place your order.
Be sure you have tallied up all the sizes and that the totals match. If you have 14 members on your squad, be sure your total equals 14 for each item. Do not forget anyone that may be on vacation, absent from meeting, or other coaches. If you think you will have to add or drop people from your squad, put off placing your order until everyone’s sizes are accounted for. Once an order is placed and processed, we cannot add to or delete any items. So if you have a member quit once your order is placed, you will still be responsible for their order. If you have someone take the place of a member that has quit and they are different sizes, any re-orders will have to meet minimum requirements (normally 6 or 12).
5. WHO SHOULD ORDER
We know that you want captains and other members to have responsibility.
However, there are lots of questions we ask regarding billing, shipping, payment, and design information that they cannot always answer. So, we feel it is best if the coach can order and provide us with that information.
6. DOUBLE CHECK SPELLING
Everyone wants to get the correct name on their garment the first time.
If you are getting individual names of your squad embroidered, screen printed, or heat sealed in vinyl on any of your garments, please double check the spelling of each member’s name before submitting them to us. We require when names are put on garments, you type them out and email them to us at email@example.com. This way there is less room for error in spelling or not being able to read them clearly.
7. ALMOST TIME TO ORDER
Once you have all your sizes tallied and have everything gathered, it is time to order!
At Yipes, we have many different ways for you to place your order. Pick the method that works best for you:
- Via Fax: 1-217-568-8005
- Phone: 800-500-8786
- Online: www.yipesonline.com
8. PAYMENT OPTIONS
If you are paying with a credit card, this will help expedite your order.
If using a Purchase Order, you will need to fax or mail an authorized/signed P.O. to us as soon as possible. We cannot start processing your order without an authorized P.O. with a signature. After you fax or mail your P.O., call us to make sure we have received it. Do not assume the secretary has faxed or sent it, call to make sure it was received. If paying with a check, we will have to wait to process your order until we have received the check. If it is a personal check, it will have to clear before we can process your order. To ensure we receive the payment, mail the check in a way that can be tracked by either the post office or UPS.
9. CHECKING ORDER STATUS
If you want to check the status of your order, the best way is to email us at firstname.lastname@example.org.
We would suggest you contact us 7-10 days before your camp date, if you have not received your order.
10. RECEIVING ORDER
Be sure to have your order shipped to an address where someone will be available to receive the package.
If your school is closed during the summer or for holidays, we would suggest shipping to a home address. Once we have processed the order with the provided shipping information, we may not be able to make address changes to redirect the package if you are on vacation. Upon receipt of goods, please check your order thoroughly. Any discrepancies must be reported within 5 days of receiving your order.
All returns and exchanges must be returned to Yipes in their original condition.
All items must be returned via a trackable method or insured mail. Sorry, no C.O.D. returns are accepted. Items returned for credit that were purchased as part of a pack, will be credited at individual prices. It is the customer’s responsibility to pay the shipping charges to return or exchange merchandise to Yipes. Please allow 1-2 weeks for returns/exchanges to be processed once they are received.
12. GO TO CAMP
Finally, GO TO CAMP AND HAVE FUN!
Be sure to take lots of pictures of your squad, in our camp wear, and upload them to our website using our secure server. Your squad may be featured in our Look Book!