FAQ

Ordering

  • Orders can be placed via phone, mail, fax or online.  Please click on the “contact us” link for contact information for Yipes!
  • To check on your order, please email us at contactus@yipesonline.com or call our qualified customer service representatives to get a status update of your order. Please make sure you call us 7-10 days before your need date, if you have not received everything from your order.
  • Orders can take up to 2-3 days to process in our busy season, which is May through the end of December.
  • Once your order has been processed, there will be no changes or deletions allowed. Any additions will be considered a new order and must meet minimum quantity requirements.
    There will be no exceptions.

Payment

  • We accept American Express, Discover, Mastercard, VISA, School Check, Cashier’s Check, Personal Check (must clear before the order will be processed), Money Order, School Purchase Order (faxed or mailed with an authorized signature such as a bookkeeper, athletic director, or principal), Letter of Authorization (stating that school/coach will be responsible for payment with same authorized signature as listed above). We must have written permission from an authorized person to be able to bill the school. Orders will not be processed until method of payment is received.
    **SCHOOL PURCHASE ORDER OR LETTER OF AUTHORIZATION MAY NOT BE USED IN CONJUNCTION WITH FREE ONLINE SHIPPING.**
  • We cannot accept copies of signed checks as this is not a guarantee of payment.
  • We can process an order without receiving a check first if you provide us with a credit card number to authorize funds—but not charge the card. Please call Customer Service (800-500-8786) for details.

Shipping and Delivery

  • Delivery times may vary depending on the product, availability, customization, time of year and where the item is being shipped.
  • To assure that you have your order on time, please order early and tell us the delivery date needed. May-December are our busiest delivery months. If you have orders due during this time, we recommend that you call 7-10 days before your due date to check on your order.
  • As a general guideline, if you are only ordering in-stock and/or blank items, these are normally delivered within 1-2 weeks. Custom items, such as tees, bags, shorts, pants, sweatshirts, warm-ups, poms and shoes, deliver within 3-4 weeks.
  • All ship dates are approximate and actual delivery will vary depending on the date your order is received, your location, and product availability. Next Day Air, Two Day Air, and Three Day Select are subject to manufacturing times and available for an extra shipping charge. Please call for Air shipping charges. The delivery times quoted do not include UPS shipping time, which adds 1-5 business days.

Returns

  • All returns and/or exchanges must be returned in their original condition. All items must be returned via a trackable method or insured mail. Sorry, no C.O.D. returns are accepted.
  • We do not accept returns on customized items including personalized colors, lettering, and poms.
  • Briefs and bodysuits are non-returnable.
  • All shoes must be in original shoe box and shipped inside a separate box.  Please do not ruin the box with tape, labels, or writing, otherwise the return will not be accepted.
  • Items that are in-stock may be returned within 30 days for a re-stocking fee of 15% of the items purchased price.
  • Anything that has been worn or used, cannot be returned. Please get sample sizing on any apparel items before going to camp.

Samples

  • We strongly encourage you to order sizing samples if you have time, especially for apparel that will be decorated.
  • We require full payment of samples up front.  Once we receive the samples back, you will receive a full refund.
  • Yipes! will waive the shipping charge of the samples shipped to the customer. It is the customers responsibility to pay for the shipping back to Yipes! Yipes! will not issue a return call tag.

Guarantees/Out-Of-Stock or Discontinued Items

  • All merchandise is completely guaranteed against material flaws and/or defects in workmanship. If you receive a defective item, please call us. We will gladly exchange or refund your purchase. We cannot guarantee embroidery or silk screening on items not purchased from Yipes!
  • On occasion, our in-stock items may become out-of-stock or an item may be discontinued. In such circumstances, we will inform you if any item in your order is temporarily out-of-stock or discontinued.
  • Prices are effective March 1, 2016 through March 1, 2017 and are subject to change without notice.

We know how important it is to receive the correct order and to receive it on time.  We will do our best to make sure both of these happen.  Please feel free to call our customer service department (800-500-8786) with any questions or concerns, or email us at contactus@yipesonline.com.

 

FREE GROUND SHIPPING on ALL orders over $400!
Use code YIPES17
Use it during the payment process!